DIGI AGENCY PTY LTD PRIVACY POLICY

Digi Agency Pty Ltd (ABN 73 666 114 129), located at 10 Cinderella Drive, Springwood, Queensland 4127 (“we,” “our,” “us”), is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this Policy, you must refrain from using our services.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

• Personal Identification Information: Full name, business name, email address, phone number, physical address.
  
• Payment Information: Credit card details, payment method information, billing details.
  
• Technical Data: IP address, browser type, device information, browsing activity, and pages accessed on our website.
  
• Business Information: Information about your business including its name, industry, and website details.
  

We collect personal information primarily through your direct interaction with our website, communications with us (such as via email or phone), or through third-party services integrated with our operations.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• To deliver and improve our services, including providing marketing, advertising, SEO, and web design services.
  
• To process payments and manage transactions.
  
• To communicate with you regarding our services, updates, and offers, unless you opt out of such communications.
  
• To comply with legal and regulatory obligations.
  
• To monitor and improve the functionality of our website.
  

3. DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to the following parties:

• Service Providers: We may disclose your information to third-party service providers who assist in operating our business, such as payment processors, web hosting providers, and marketing platforms.
  
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  
• Business Transfers: In the event of a business transaction, such as a merger, acquisition, or sale, your personal information may be transferred as part of the transaction.
  

4. SECURITY OF PERSONAL INFORMATION

We implement reasonable and appropriate measures to protect your personal information from misuse, interference, loss, unauthorized access, and unauthorized disclosure. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. RETENTION OF YOUR INFORMATION

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will take reasonable steps to securely delete or anonymize it.

6. YOUR RIGHTS AND CHOICES

Under the Privacy Act 1988, you have the right to:

• Access and Correct Information: You may request access to the personal information we hold about you and request correction of any inaccurate or incomplete information.
  
• Request Deletion or Restriction: You may request that we delete or restrict the use of your personal information, subject to any legal obligations we may have to retain it.
  
• Opt-Out of Marketing Communications: You may choose to opt-out of receiving marketing communications by following the unsubscribe instructions in the communication or by contacting us directly.
  

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and other tracking technologies to enhance your experience and collect information about how visitors use our site. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, certain features of our website may not function properly if cookies are disabled.

8. COMPLAINTS AND DISPUTES

If you believe that we have mishandled your personal information or violated your privacy rights, we encourage you to contact us at the details provided below. We will investigate the matter and respond to your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on our website, and the updated version will take effect upon posting. We encourage you to review this Policy periodically.

10. CONTACT US

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us: